B-Online Customer Service Desk is Live!

On November 2, BFS, the premier special assets management and mortgage servicing company,through its online customer service desk, became available to chat with borrowers through the internet, Mondays to Fridays from 9 am to 6 pm and Saturdays from 9am to 12 noon, or otherwise by appointment.

”B-ONLINE Customer Service Desk” is a powerful feature offered by BFS that takes advantage of theincreasing internet familiarity and connectivity enjoyed by its customer base. BFS customers from asfar North as Ilocos Norte and as far South as Tawi-tawi may now transact “live” with BFS authorized representatives through the net.

“We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now,all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us real time. Through the “B-ONLINE Customer Service Desk”, our clients may clarify various issues and concerns about their accounts. The service should make it easier for them to interface with us from the comforts of their home and even provide us with immediate feedback”, says Louella Illustre, Account Management Department Head. B-Online is also for clients of CUAD and LSD.