Borrower’s widow thanks BFS for her home
Since having lost her husband to acute respiratory failure in March 2018, an accountholder’s widow wanted only to grant the dying wish of her husband to settle the outstanding mortgage from BFS. He wanted her to have the security of owning the property where they had brought up their three children.
BFS, through many communication channels, were in consistent contact with the widow, working out a manageable resolution package so that she could bring her husband’s wish to fruition. She had wanted to settle the loan for a many years, but tight finances and limited funds were too daunting. BFS then presented her with the Home Saver Offer which provides deep discounts and waivers versus the outstanding principal balance, interest, penalties, and surcharges.
She grabbed the opportunity to settle as soon as she could, and consolidated all her funds to settle with BFS. Seeing her fervor and sincerity, BFS agreed to the settlement amount she offered even if it was less than what the program provided. Due to this generosity, she was able to pay off her outstanding loan in cash and finally own their family home.
Her husband must be smiling. BFS did another good turn in providing a workable settlement option to a longstanding client; just one of 52 thousand that they service after taking over a portfolio of mortgages from the National Home Mortgage Finance Corporation.
