Manuela Gutierrez (right) receives her TCT from BFS Account Specialist Racquel Buenaventura Manuela Gutierrez and her spouse are both teachers at the Nueva Ecija University of Science and Technology in Cabanatuan City. They live in a modest home in Bo. San Roque Gapan, Nueva Ecija with their three children. They also take care of the medical needs of aging parents and could not keep up with their mortgage obligations. Fortunately, Manuela’s loan was included in a portfolio turned over to BFS for servicing. BFS contacted Manuela, apprised her about her loan as well as the resolution options. “I went to BFS four times before deciding that I had to settle one way or the other. So I asked help from family and friends. I’m quite happy now that the loan is settled at a significantly lower price. We must honor our mortgage obligations and not enter into something unless we are sure of our finances.” The Gutierrezes realized that BFS is a partner in homeownership. “The constant reminders and the very professional way of accommodating us helped. They truly understood my situation. Maraming Salamat sa BFS,” Manuela ends. BFS, the premiere special assets management...
BFS’ new platform of communication called the B-ONLINE Customer Service Desk was in response to the need of BFS clients for a quick, convenient and real-time means of clarifying various issues and concerns about their existing accounts. As the premier special assets management and mortgage servicing company, BFS services both performing and non-performing loans including the Balikatan portfolio with over 52, 000 accounts nationwide. The company’s past efforts of reaching out to clients included setting up offices in provinces, conducting field visits and a communications campaign through post, landline and mobile phones, SMS messages and emails. “We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now, all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us in real time,” says Ms. Juno Henares, BFS Corporate Communication Head. Through its online...
The Diaz family was glad to receive their TCT from a BFS Account Specialist BFS, the premier special assets management and mortgage servicing company, has been resolving the 52,000 loan accounts of Balikatan Housing since 2005. In the process, it has fulfilled the dreams of homeownership for thousands of Filipinos. Most Filipinos see homeownership as the realization of a dream. The same holds true for thousands of Balikatan borrowers who have defaulted on their loans for an average of at least 10 years. BFS understands the dream and goes through such lengths to make legitimate homeownership possible. “We understand that people become emotionally attached to their homes. As much as we can, depending on the case, we extend substantial discounts. Foreclosure is always a last resort and the least preferred option. But rather than see people lose their homes through foreclosure, we counsel them and help them arrive at the best settlement arrangement. Of course, the onus is always on the part of the borrower, to show sufficient proof that he or she is really in dire financial need,” says President Federico Y. Cadiz Jr. In the last five years, BFS resolved the accounts of thousands of...
BFS Account Specialists work day and night for borrowers to realize homeownership BFS, the premier special assets management and mortgage servicing company, has been resolving the 52,000 loan accounts of Balikatan Housing since 2005. In the process, it has fulfilled the dreams of homeownership for thousands of Filipinos. BFS continues to assist Balikatan borrowers to become legitimate owners of their homes. It recently offered a special offer for cash settlements for thousands of qualified account holders throughout the country. This is to continue the company’s 100% Penalty Condonation and up to 100% Interest Condonation where BFS’ proposed settlement amounts are lower than provided by the law. The special offer was well received as borrowers from Cavite, Bulacan, Laguna, Rizal, Bacolod, Davao, and Cagayan de Oro came to settle their loan obligations. Mr. Ibrahim Dianalan of Barangay Cugman, Cagayan De Oro City, a Balikatan borrower wrote, “My family appreciates your humanitarian favor selecting us to be one of the beneficiaries of your Bahay Condonation Special promo offer and lowering our housing loan balance.” Balikatan accountholders may visit any of the BFS offices in Makati, Alabang, and Davao. They may also call the following hotlines: 750-3888 (Metro...
BFS recently conducted door-to-door visits for inactive accounts. Several teams of Account Specialists visited Golden City Dasmarinas, City Homes Resortville, City Homes Dasmarinas and Springville Subdivision in Cavite, and Golden City Sta. Rosa and San Lorenzo South in Laguna. Teams conducting field processing visited 732 households in October and 190 accounts in September in Springville alone.The teams met with community leaders and borrowers who clarified their concerns about their housing loans and customized resolution packages. Property sales flyers were given to households for those interested in value for money pre-owned properties in prime locations all over the Philippines. Says President Federico Y. Cadiz Jr., “More field processing activities are being planned in the last quarter of the year as BFS endeavors to assist borrowers towards...
On November 2, BFS, the premier special assets management and mortgage servicing company,through its online customer service desk, became available to chat with borrowers through the internet, Mondays to Fridays from 9 am to 6 pm and Saturdays from 9am to 12 noon, or otherwise by appointment. ”B-ONLINE Customer Service Desk” is a powerful feature offered by BFS that takes advantage of theincreasing internet familiarity and connectivity enjoyed by its customer base. BFS customers from asfar North as Ilocos Norte and as far South as Tawi-tawi may now transact “live” with BFS authorized representatives through the net. “We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now,all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us real time. Through the “B-ONLINE Customer Service Desk”, our clients may clarify various issues...
