Manuela Gutierrez (right) receives her TCT from BFS Account Specialist Racquel Buenaventura Manuela Gutierrez and her spouse are both teachers at the Nueva Ecija University of Science and Technology in Cabanatuan City. They live in a modest home in Bo. San Roque Gapan, Nueva Ecija with their three children. They also take care of the medical needs of aging parents and could not keep up with their mortgage obligations. Fortunately, Manuela’s loan was included in a portfolio turned over to BFS for servicing. BFS contacted Manuela, apprised her about her loan as well as the resolution options. “I went to BFS four times before deciding that I had to settle one way or the other. So I asked help from family and friends. I’m quite happy now that the loan is settled at a significantly lower price. We must honor our mortgage obligations and not enter into something unless we are sure of our finances.” The Gutierrezes realized that BFS is a partner in homeownership. “The constant reminders and the very professional way of accommodating us helped. They truly understood my situation. Maraming Salamat sa BFS,” Manuela ends. BFS, the premiere special assets management...
BFS’ new platform of communication called the B-ONLINE Customer Service Desk was in response to the need of BFS clients for a quick, convenient and real-time means of clarifying various issues and concerns about their existing accounts. As the premier special assets management and mortgage servicing company, BFS services both performing and non-performing loans including the Balikatan portfolio with over 52, 000 accounts nationwide. The company’s past efforts of reaching out to clients included setting up offices in provinces, conducting field visits and a communications campaign through post, landline and mobile phones, SMS messages and emails. “We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now, all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us in real time,” says Ms. Juno Henares, BFS Corporate Communication Head. Through its online...
Masayang tinanggap ni Gng Zenaida Micarte, maybahay ni G. Joel Micarte, ang kanyang TCT mula kay BFS Account Specialist Irwin Aton Si Joel Micarte ay isa lamang sa libu-libong natulungan ng BFS na maging lehitimong may-ari ng kanyang bahay at lupa sa Roseville Subd., Lanang, Davao City. Lima ang anak ni Joel at lahat ay pawang mga nag-aaral pa kaya kapos ang kanyang kinikita bilang fork lift operator para matugunan ang kanyang mga obligasyon. Napabayaan ni Joel ang pagbabayad sa kanyang bahay at lupa. Hindi niya naisip na maaring tuluyang mawala ang hinuhulugang bahay isang araw. Mabuti na lamang at nailipat ang kanyang account sa BFS noong 2005 at nagkaroon si Joel ng panibagong pagkakataon para ayusin ang kanyang problema sa bahay. Sa pakikipagtulungan sa BFS, naipaliwanag nang mabuti ng kanyang Account Specialist ang mga produktong pang-resolusyon na naaayon sa kanyang kakayahang pinansyal. Kinailangan ni Joel na lumapit sa kanyang mga kamag-anak para humingi ng tulong. “Masaya ako. Dapat magbayad talaga ng utang. Natuwa kami dahil napunta sa BFS ang aming account at nakaya naming bayaran. Wala na po akong masabi kundi maraming maraming salamat sa tulong ninyo at sa wakas, napasaamin na ang bahay...
The Diaz family was glad to receive their TCT from a BFS Account Specialist BFS, the premier special assets management and mortgage servicing company, has been resolving the 52,000 loan accounts of Balikatan Housing since 2005. In the process, it has fulfilled the dreams of homeownership for thousands of Filipinos. Most Filipinos see homeownership as the realization of a dream. The same holds true for thousands of Balikatan borrowers who have defaulted on their loans for an average of at least 10 years. BFS understands the dream and goes through such lengths to make legitimate homeownership possible. “We understand that people become emotionally attached to their homes. As much as we can, depending on the case, we extend substantial discounts. Foreclosure is always a last resort and the least preferred option. But rather than see people lose their homes through foreclosure, we counsel them and help them arrive at the best settlement arrangement. Of course, the onus is always on the part of the borrower, to show sufficient proof that he or she is really in dire financial need,” says President Federico Y. Cadiz Jr. In the last five years, BFS resolved the accounts of thousands of...
BFS Account Specialists work day and night for borrowers to realize homeownership BFS, the premier special assets management and mortgage servicing company, has been resolving the 52,000 loan accounts of Balikatan Housing since 2005. In the process, it has fulfilled the dreams of homeownership for thousands of Filipinos. BFS continues to assist Balikatan borrowers to become legitimate owners of their homes. It recently offered a special offer for cash settlements for thousands of qualified account holders throughout the country. This is to continue the company’s 100% Penalty Condonation and up to 100% Interest Condonation where BFS’ proposed settlement amounts are lower than provided by the law. The special offer was well received as borrowers from Cavite, Bulacan, Laguna, Rizal, Bacolod, Davao, and Cagayan de Oro came to settle their loan obligations. Mr. Ibrahim Dianalan of Barangay Cugman, Cagayan De Oro City, a Balikatan borrower wrote, “My family appreciates your humanitarian favor selecting us to be one of the beneficiaries of your Bahay Condonation Special promo offer and lowering our housing loan balance.” Balikatan accountholders may visit any of the BFS offices in Makati, Alabang, and Davao. They may also call the following hotlines: 750-3888 (Metro...
