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Posted by on Apr 11, 2011 in Corporate News, Loan Accounts News, Press Room, Properties News

BFS Makes Resolution Possible Through B-Online, Activates New Toll Free Service

BFS Makes Resolution Possible Through B-Online, Activates New Toll Free Service

Balikatan account holders all over the globe may now talk to their assigned Account Specialist on the web real time by logging on to www.bfs.com.ph through B-Online. The B-Online Customer Service Desk is a powerful feature that takes advantage of the increasing internet familiarity and connectivity of Balikatan borrowers. The initial phase of the project is targeted towards clients with their own computers and internet access.

Based on the latest website stats, the B-Online page is receiving a daily average of 35 views and 25unique hits. Clients abroad are also taking advantage of this service with web visits from the United States, United Arab Emirates, Oman, Saudi Arabia, Qatar, the Netherlands, Malaysia, Kuwait, United Kingdom and Australia.

One B-Online success story hails from Mindanao. Mr. and Mrs. Nalderito Resente of Scions, Iligan City in Mindanao initially thought that resolution was hopeless since Iligan was far from Manila and they did not know how and who to call. Through B-Online, their handling Account Specialist, Bryan Organo, explained the process and counseled them. They were also told not to worry because BFS reduced the interest and penalties and offered them a substantial discount. The Resentes flew from Iligan to Manilain January to personally receive the title to their home.

BFS also recently launched a domestic toll-free number in an effort to reach more Balikatan customers in the Northern and Southern Philippines. Customers may now reach BFS through 1-800-10-2255-BFS(237). The service is available to all PLDT subscribers outside of Metro Manila and Davao.

In addition to the B-Online page and domestic toll-free number, clients may visit any of the BFS offices; call through the trunklines 750-3888, 756-6230, 082-221-0809 (Davao) and 756-6267; and text 0922-999-BFS (237).

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