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Posted by on May 21, 2011 in Corporate News, Loan Accounts News, Press Room, Properties News

B-Online Reaches Out to Customers

BFS’ new platform of communication called the B-ONLINE Customer Service Desk was in response to the need of BFS clients for a quick, convenient and real-time means of clarifying various issues and concerns about their existing accounts. As the premier special assets management and mortgage servicing company, BFS services both performing and non-performing loans including the Balikatan portfolio with over 52, 000 accounts nationwide. The company’s past efforts of reaching out to clients included setting up offices in provinces, conducting field visits and a communications campaign through post, landline and mobile phones, SMS messages and emails.

“We realize that some of our customers do not always have the time and money to bridge the physical distance to see us face to face in our offices. Some are even working abroad as OFWs and it would be too costly for them to reach us to ask questions. BFS wants to make it more convenient for them. Now, all that they have to do is to look for a computer with internet access and possibly, with a webcam, so that they can talk to us in real time,” says Ms. Juno Henares, BFS Corporate Communication Head.

Through its online customer service desk, BFS is available to chat with borrowers through the internet, Mondays to Fridays from 9 am to 6 pm and Saturdays from 9 am to 12 noon, or otherwise by appointment. It is a powerful feature that takes advantage of the increasing internet familiarity and connectivity enjoyed by its customer base. BFS customers from as far North as Ilocos Norte and as far South as Tawi-tawi may now transact “live” with BFS authorized representatives through the net.

“The service makes it easier for them to interface with us from the comforts of their home and even provide us with immediate feedback”, says Louella Illustre, Account Management Department Head. Borrowers may log on to www.bfs.com.ph for more details.

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