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Posted by on Oct 21, 2011 in Corporate News, Loan Accounts News, Press Room

Committed to Customer Service

Committed to Customer Service

A BFS Account Specialist counsels borrowers On its fifth year, BFS, the country’s only mortgage servicing company in the Philippines commits to deliver unparalleled customer service to enable more Balikatan borrowers to realize the gift of homeownership. It has enabled more than 20,000 borrowers to become legitimate homeowners as of 2011. The company’s main goal has always been to marry its recovery efforts for delinquent loans with the need to help Filipinos settle their long outstanding obligations. BFS offers customized resolution packages so that defaulting borrowers can pay their loans. Since each account holder’s payment history, capacity to pay and loan balance differs, the packages have to be individualized. BFS continues to provide a menu of options which are borrower friendly schemes. Borrowers with cash or have access to formal or informal lenders usually opt for a highly discounted pay-off. Borrowers with no cash but with the capacity to pay by installment prefer in-house refinancing. Sometimes, borrowers voluntarily surrender their property if they cannot manage financially and swap their...

Posted by on Oct 12, 2011 in Corporate News, Loan Accounts News, Press Room

BFS Makes Homeownership Possible for Elena Dimabayao

BFS Makes Homeownership Possible for Elena Dimabayao

Elena Dimabayao(left) receives her TCT from BFS Account Specialist Marc Lexter Bagulbagul BFS continues to make legitimate homeownership possible for Balikatan borrowers such as Elena Dimabayao. Elena is truly thankful that through BFS, she could save her home in Golden City, Sta. Rosa Laguna. Elena narrates that she did not have sufficient funds in the past and defaulted on her monthly housing amortizations. When she got notified that her loan account was part of a portfolio that was transferred to Balikatan Housing, she visited BFS, servicer of the loan accounts. “I just felt happy at the chance to redeem so I made an inquiry and asked about the terms.” BFS, through its highly trained account specialists, explained to Elena her options and facilitated a discounted settlement amount. Elena used up her savings to resolve and is now counted among BFS’ growing list of happy homeowners. Elena shares her experience, “I’m very happy and contented. We really must find a way to save our homes rather than lose it through...

Posted by on Oct 12, 2011 in Corporate News, Loan Accounts News, Press Room

BFS Makes Homeownership Possible for Danilo Isidro

BFS Makes Homeownership Possible for Danilo Isidro

Danilo Isidro(middle) receives his TCT from BFS Account Specialist Marc Lexter Bagulbagul BFS continues to make legitimate homeownership possible for Balikatan borrowers such as Danilo Isidro. Isidro is from Dona Matilda St., Lourdes Heights, Pampanga. The family was badly affected by lahar with Mt. Pinatubo’s eruption in 1991 and could not make good on their mortgage payments. The Isidros decided to coordinate with BFS upon receiving a notice of foreclosure. They were relieved to learn about BFS’ many resolution options and understand how it helps distressed families like them to recover their homes. The Isidros worked out a settlement amount with the help of their account specialist and pooled their collective borrowings. “We realized how important it was to monitor our housing loan because it is an investment. Our Account Specialist assisted us every step of the way to come to a resolution. There’s pressure with every follow-up which helped us in the end. Thank you BFS,” concludes Isidro. BFS, the premiere special assets management and mortgage servicing company,...

Posted by on Oct 12, 2011 in Corporate News, Loan Accounts News, Press Room

BFS Makes Homeownership Possible for Gladys Nonato

BFS Makes Homeownership Possible for Gladys Nonato

Gladys Nonato(left) receives her TCT from BFS Account Specialist Michelle De Guia Gladys Nonato decided to assume the loan for a property in Golden City Subd III, Bo Dolores, Taytay, Rizal. The loan account was part of a highly distressed portfolio now serviced by BFS. She felt that the property was perfect for her growing family and that they could qualify as assumers since she and her spouse were both gainfully employed. “Tumawag kami sa BFS at nakipag-communicate nung matanggap ang Notice of Assignment. (We called BFS and communicated with them when we got a Notice of Assignment.) It took us a while to appreciate the options and to determine what kind of payment terms work for us.” When a negotiated settlement amount was approved, Gladys decided to borrow additional funds to settle. Because BFS facilitated things, Gladys now holds the title to her home, and is happy. “Matiyaga ang AS namin, mabilis sumagot at napabayad ako. (Our AS is very patient, quick to respond and convinced me to...

Posted by on Oct 12, 2011 in Corporate News, Loan Accounts News, Press Room

BFS Makes Homeownership Possible for Manuela Gutierrez

BFS Makes Homeownership Possible for Manuela Gutierrez

Manuela Gutierrez (right) receives her TCT from BFS Account Specialist Racquel Buenaventura Manuela Gutierrez and her spouse are both teachers at the Nueva Ecija University of Science and Technology in Cabanatuan City. They live in a modest home in Bo. San Roque Gapan, Nueva Ecija with their three children. They also take care of the medical needs of aging parents and could not keep up with their mortgage obligations. Fortunately, Manuela’s loan was included in a portfolio turned over to BFS for servicing. BFS contacted Manuela, apprised her about her loan as well as the resolution options. “I went to BFS four times before deciding that I had to settle one way or the other. So I asked help from family and friends. I’m quite happy now that the loan is settled at a significantly lower price. We must honor our mortgage obligations and not enter into something unless we are sure of our finances.” The Gutierrezes realized that BFS is a partner in homeownership. “The constant reminders and...

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